Refund Policy
At KodeshKits, we take pride in the quality of every kit we sell and want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy carefully so you understand your rights and options should any issue arise with your order.
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Our Commitment to You
Every KodeshKits order is carefully inspected before shipping. However, if something isn't right with your order, we are here to help. Please don't hesitate to reach out to us at kodeshkits@gmail.com and we will do everything we can to make it right.
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Eligibility for a Refund
You may be eligible for a full or partial refund under the following circumstances:
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Your item arrived damaged or defective.
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You received the wrong item.
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Your order was lost in transit and was not delivered.
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The product significantly differs from its description on our website.
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Refund requests must be submitted within 14 days of the delivery date or, in the case of lost packages, within 30 days of the estimated delivery date. Requests submitted outside of this window may not be eligible for a refund at our discretion.
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Non-Refundable Situations
We are unable to offer refunds in the following situations:
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The item has been opened, assembled, or used, unless the product itself arrived damaged or defective.
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The refund request is submitted outside of the eligible timeframe.
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The product was damaged after delivery due to misuse or mishandling, thereby deeming it in unsellable condition.
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The customer provided an incorrect or incomplete shipping address resulting in non-delivery.
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The customer simply changed their mind after the order was placed and the item has already shipped.
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Full Refunds
A full refund will be issued in the following cases:
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The item arrived damaged or defective and a replacement is not available.
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The wrong item was sent and a correct replacement cannot be fulfilled.
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The order was lost in transit and cannot be located or reshipped.
Full refunds will be issued to your original payment method within 5–10 business days of approval.
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How to Request a Refund
To initiate a refund request, please contact us at kodeshkits@gmail.com with the following information:
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Your full name and order number.
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A description of the issue.
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Photos of the item and packaging if the product arrived damaged or incorrect item was delivered.
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*We will review your request and respond within 5 business days. Please do not return any item without first contacting us, as unauthorized returns may not be processed*.
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Returns
If a return is required as part of your refund, we will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error — such as a wrong or defective item being sent. Items must be returned in their original, unopened packaging. Once we receive and inspect the returned item, we will process your refund within 5–10 business days.​
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Sale & Promotional Items
Items purchased during a sale or with a promotional discount are eligible for refunds under the same conditions outlined above, unless explicitly stated otherwise at the time of purchase.
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Processing Time
Once a refund is approved, please allow 5–10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
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Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically.